Questions and answers

Yes. Every price on our site includes VAT at 20%, and your VAT receipt is in your account.

By card, Apple Pay, Google Pay or PayPal, at our secure checkout. We never see or keep your card details.

No. Just check out with your email address. Sign in later with the same email and every order you have placed with it is there, with its progress and VAT receipt.

Enter your email and we send you a sign-in link and a 6-digit code. There is no password to remember.

Yes. Sign in, open your order and choose VAT receipt. You can print it or save it as a PDF.

Yes. Every designer shows your photo or artwork on the product, at the size and finish you choose, before anything goes in your basket.

Yes. DTF transfers and tote bags get cheaper as your order grows, and the designer shows your price as you go. For very large orders, call us on 01909 561888.

Order by 1:30pm on a working day and choose Express at checkout for delivery the next working day. Standard delivery takes about 10 days for canvas prints and photo gifts, and 3 to 4 working days for DTF transfers.

From £5.95. Courier delivery is free on canvas and photo gift orders over £20, and Standard delivery is free on DTF orders over £60. Every price is on our delivery page.

Not at the moment. We deliver to addresses in the UK.

Yes, for DTF transfers and tote bags printed the same day. Choose Collect at checkout and pick your order up from Unit 48 Dinnington Business Centre, Outgang Lane, Dinnington, Sheffield S25 3QX.

Sign in with the email you ordered with. Your account shows where each order has got to, and its tracking number once it is on its way.

Everything we make is printed to your own design, so we cannot take it back if you change your mind. If something is wrong with it, we will put it right.

Contact us as soon as you can, ideally within 14 days of delivery, with your order number and photos of the problem: email info@1clickprint.com or call 01909 561888. If it arrived damaged, has a printing fault or is not what you ordered, we will reprint it free of charge or refund you in full.

Call us on 01909 561888 straight away. If we have not started printing it, we will cancel it and refund you in full. Once printing has started we cannot cancel it.

If it has not arrived by its expected delivery date, let us know. If the courier confirms it is lost, we will reprint and resend it or refund you.

Most phone photos print well. Upload yours and look at it in the designer at the size you want before you decide.

Measure the space first. Above a sofa or a bed, a canvas about two thirds of its width usually looks right, which for most sofas means 20" x 30" or 24" x 36". 12" x 16" and 16" x 20" suit hallways, shelves and smaller walls. Mark the size on the wall with masking tape before you order and you will see it straight away.

Either way round, at the same price. Each size is a shape, so a 12 x 16 is the same canvas whether it hangs tall or wide.

Your choice, at the same price. A wrapped edge carries your photo round the sides of the frame. A white edge leaves the sides white and keeps the whole photo on the front.

Standard canvas is bright, sharp and ready to hang. Premium canvas adds a solid board behind the canvas for extra protection. Pro canvas has select pine stretcher bars and a taped back. Framed canvas sits in a floating frame in black, oak or white. Premium canvas, pro canvas and framed canvas are printed with archival inks.

Yes. Every canvas is stretched over a wooden frame and arrives ready to go on the wall. Pro canvas comes with a brass hanging plate.

Premium, pro and framed canvas are printed with Canon Lucia inks, fade resistant for 75 years, and you can add fade resistant inks to a standard canvas when you design it. Whichever you choose, keep it out of strong direct sunlight and damp rooms.

Dust it with a soft, dry cloth. Keep it out of damp rooms and strong direct sunlight.

Acrylic blocks have your photo printed edge to edge on the back of 20mm of clear, diamond polished acrylic, for a glass-like finish. Wooden blocks have your photo bonded to a 1" deep block. Both stand on their own.

No. Every photo block stands on its own, landscape or portrait.

Yes. It is printed edge to edge on the back of the block, so there is no clear border.

From 3" x 3" up to 8" x 6". Every size and price is in the table above.

Each tile sticks to the wall with a removable adhesive nano strip, so there is no drilling and no nails.

Around 1". The floating back holds the photo clear of the wall, so it seems to hover.

A single Floto tile is 8" x 8". The set of 5 has three 8" x 8" tiles and two 12" x 12" tiles.

Yes. Single tiles are 8" x 8", so you can add to your wall whenever you like.

DTF (direct to film) transfers are full colour designs printed on to film with a white layer and adhesive behind them. You heat press them on to almost any fabric, light or dark, cotton or polyester. There is no weeding and no pre-treatment, and the finish is bright, soft and detailed.

You pay for the length of film you use, to the centimetre, on a 56 cm wide sheet. It starts at £11.99 a metre inc VAT and falls to £7.19 a metre as your basket grows. A 1.5 m sheet costs £17.99. The rate is set by the total length of all the gang sheets in your basket, DTF and UV DTF together.

A gang sheet is one long transfer with lots of designs on it. Open the gang sheet creator, upload your artwork, then size and arrange as many designs as you like on the 56 cm width. Auto-arrange packs them tightly to save film. You pay for the length the sheet uses, then cut the designs apart with scissors.

Yes. Order by 1:30pm on a working day and we dispatch the same day. Choose Express at checkout for next working day delivery, or Standard (3 to 4 working days), which is free on DTF orders over £60.

Not when they are pressed properly. Press at 150°C for 10 seconds with moderate pressure. Wait 24 hours before the first wash, wash inside out and avoid ironing directly on the print.

For most full colour work, yes. Unlike vinyl there is no cutting or weeding and no limit on colours or detail. Unlike sublimation, DTF works on cotton and dark garments, not just white polyester.

PNG, PDF or TIF with a transparent background, at 150 dpi or higher at the size it will print. CMYK artwork gives the most accurate colour. JPEGs cannot hold transparency, so avoid them where you can.

UV DTF transfers are tough, full colour stickers for hard surfaces: glass, metal, plastic, wood, candles and packaging. No heat press is needed. Peel off the backing, press the design on with your thumb and peel away the clear film. Choose gloss for a raised, shiny finish or matt for a smooth, glare-free one.

They are made to stay put. The design bonds straight away and reaches full strength over the next couple of hours. Once bonded it is scratch and water resistant and will not peel or leave residue in normal use.

Yes. If your artwork is already laid out as a 100 cm x 56 cm sheet, use Upload print-ready artwork on the product page and we print it as it is.

Yes. Order up to 50 Printed Cotton Shoppers by 1:30pm on a working day and we print them that afternoon. Collect them from our workshop in Sheffield the same day, or have them delivered by express courier the next working day. Other bags, and bigger orders, are printed in about 5 working days.

From £2.39 a bag inc VAT, for 250 or more Natural Cotton Shoppers printed on one side. A single bag is £11.99. Prices drop at 10, 25, 50, 100 and 250 bags, and the designer shows your price as you choose. Coloured bags, the large print size, printing the back and next day printing cost a little more.

No. You can order a single bag.

With DTF (direct to film): your design is printed in full colour onto film and heat pressed onto the bag. Photos, gradients and fine detail all print, and there are no screens or setup fees, unlike screen printing.

Yes. Switch on "Print on the back too" in the designer and upload a second design, or use your front design again. The designer shows the extra cost at your quantity.

Yes. Our Recycled Cotton Shopper is made from 100% recycled cotton, 150gsm, printed in full colour from £2.51 a bag inc VAT.

A PNG with a transparent background is best. PDF, JPG, SVG and TIFF files work too. For a sharp print, supply your design at 300dpi at the size it prints; 150dpi is the least we recommend. The designer tells you how sharp your file will print.

Yes: DTF prints white, so a white background prints as a white box. For just your design on the bag, upload a PNG with a transparent background. The designer warns you if it spots one.

Yes. Wait 24 hours before the first wash, wash the bag inside out, and avoid ironing directly on the print.