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Faults and Complaints

We are Here to Help

What to Do

All of our products are made to order. That does mean we are unable to accept returns unless the item is faulty.

If your item is faulty there’s no need to send it back to us. Please take a photo of the problem and email it, along with your contact details, order number and delivery address to:


Our customer service team will be more than happy to offer a replacement or issue a voucher for the price of any faulty items. Replacements will be issued for orders lost in transit.