Returns and Refunds

Everything we sell, from canvas prints to DTF transfers, is printed to your own design and made to order. Because personalised goods can’t be resold, they are exempt from the 14-day cancellation period under the Consumer Contracts Regulations 2013. That means we can’t accept returns or give refunds if you change your mind.

None of this affects your statutory rights. If something is wrong with your order, we will put it right.

If your order is faulty, damaged or wrong

If your order arrives damaged, has a printing fault, or isn’t what you ordered, we will reprint it free of charge or give you a full refund.

• Contact us as soon as you can, ideally within 14 days of delivery, with your order number and photos of the problem.
• Please keep the item and its packaging until we have sorted it out. If we need it back, we will arrange and pay for the return.
• For DTF transfers, please tell us before pressing if you can see a fault on the sheet.

What we can’t treat as a fault

We print the artwork you send exactly as you supply it, so we can’t reprint or refund for:

• low-resolution or blurry artwork (the gang sheet creator warns you when a design is below 150 dpi)
• spelling, layout or design mistakes in your artwork
• the size, position or crop you chose
• small colour differences between your screen and the finished print
• DTF transfers pressed at the wrong temperature, time or pressure. Press at 150°C for 10 seconds with moderate pressure, then re-press for a couple of seconds under a cover sheet.

Cancelling or changing an order

We start printing quickly: DTF orders placed by 1:30pm are printed and dispatched the same working day. If you need to cancel or change an order, call us on 01909 561888 straight away. If we haven’t started printing it, we will cancel it and refund you in full. Once printing has started we can’t cancel it.

Late or missing deliveries

If your order hasn’t arrived by its expected delivery date, please let us know. If the courier confirms it is lost, we will reprint and resend it or refund you.

Refunds

Refunds go back to your original payment method within 14 days of us agreeing them.

Contact us

Email info@1clickprint.com, call 01909 561888, or write to Unit 48 Dinnington Business Centre, Sheffield S25 3QX.

1ClickPrint is a trading name of Jekat Limited.